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How do we ship?

Do you know? - Most products (except vacuum tubes) directly sold from Grant Fidelity to consumers come with Freight Prepaid by Grant Fidelity?  

Here is how it works: 

When retail customer places an order on Grant Fidelity website, if the product listing shows the "FREE shipping" icon (see above), the item will be shipped with freight prepaid by Grant Fidelity - customer just needs to pay for the product price and applicable tax. In the case that the retail customer decides to keep the purchase after the 30 days return period, Grant Fidelity will waive our right to charge the freight back to the customer so the shipping becomes FREE!

How do we ship our products? 

Grant Fidelity has accounts with various shipping companies such as Schenker (formerly Bax Global), FedEx, UPS, TNT, DHL, Purolator and Canada Post. Due to our shipping volume, we will receive preferred ground shipping rates from these companies, which in turn will benefit our customers. Grant Fidelity will always choose the most appropriate carrier to ensure all purchased items are shipped safely, economically and timely. 

Unless requested by a customer on a special case and extra charges apply, Grant Fidelity ship all orders within Canada and USA by ground transportation. Orders to international destinations outside of North America will be shipped with method agreed by both parties. Shipping rate is quoted at the time of purchase via email. 

Grant Fidelity has 3 warehousing facilities in 3 countries: China (Hong Kong), USA (Las Vegas, NV) and Canada (Calgary, AB). Depending on each warehouse's inventory level, your purchase could be shipped from any of the 3 facilities but you DO NOT PAY EXTRA SHIPPING if the warehouse isn't the closest one to you. 

Customs Duties and Brokerage Fees: 

No matter where the products are shipped from (either China, USA or Canada) to fulfill your order with us, starting March 10, 2010, Grant Fidelity pays for USA and Canadian customs duties and brokerage fees on behalf of all consumers in North America. If you as buyer are billed for customs brokerage and duties by the carrier, you can simply forward the original bill to Grant Fidelity to receive your money back or we will pay the bill directly on behalf of you.  

Please note that brokerage and duties are non-refundable if you choose to return the products later on. 

Buyer is responsible for make themselves available for taking delivery: 

Grant Fidelity reserves the right to choose the shipping carrier at our choice and provide a tracking number when it is available to the customers. It's the buyer's (customer) responsibility to make themselves available to sign for the delivery or arrange a family member to sign for delivery. All shipments with value over $100 will require signature upon delivery in order to avoid lost parcels.

If a buyer (customer) asks Grant Fidelity to ship their purchase with no signature required, couriers will simply leave your valuable purchase at your door step upon delivery. Neither the carrier nor Grant Fidelity will be responsible for lost parcels. It's buyer's risk when choosing no signature option. Please consider carefully before making such a request. 

If a parcel is returned back to Grant Fidelity due to no one is available for taking delivery upon parcel arrival, or a buyer fails to communicate with the carrier to make alternative methods to take delivery resulting in a returned parcel, the item returned to Grant Fidelity will be treated as an un-authorized return and we reserve the right to deduct round-way shipping expenses plus re-stocking fees from the buyer's refund. 

If you have further questions on the above shipping arrangements, please contact us. 

Your Grant Fidelity Team