Do you know? - Most products (except vacuum tubes) directly sold from Grant Fidelity to consumers come with Freight Prepaid by Grant Fidelity?
Here is how it works:
When retail customer places an order on Grant Fidelity website, if the product listing shows the "FREE shipping" icon (see above), the item will be shipped with freight prepaid by Grant Fidelity - customer just needs to pay for the product price and applicable tax. In the case that the retail customer decides to keep the purchase after the 30 days return period, Grant Fidelity will waive our right to charge the freight back to the customer so the shipping becomes FREE!
How do we ship our products?
Grant Fidelity has accounts with various shipping companies such as Schenker (formerly Bax Global), FedEx, UPS, TNT, DHL, Purolator and Canada Post. Due to our shipping volume, we will receive preferred ground shipping rates from these companies, which in turn will benefit our customers. Grant Fidelity will always choose the most appropriate carrier to ensure all purchased items are shipped safely, economically and timely.
Unless requested by a customer on a special case and extra charges apply, Grant Fidelity ship all orders within Canada and USA by ground transportation. Orders to international destinations outside of North America will be shipped with method agreed by both parties. Shipping rate is quoted at the time of purchase via email.
Grant Fidelity uses 3 warehousing facilities in 3 countries: China (Hong Kong), USA (Las Vegas, NV) and Canada (Calgary, AB). Depending on each warehouse's inventory level, your purchase could be shipped from any of the 3 facilities but you DO NOT PAY EXTRA SHIPPING if the warehouse isn't the closest one to you.
Customs Duties and Brokerage Fees:
No matter where the products are shipped from (either China, USA or Canada) to fulfill your order with us, starting March 10, 2010, Grant Fidelity pays for USA and Canadian customs duties and brokerage fees (not sales tax) on behalf of all consumers in North America. If you as buyer are billed for customs brokerage and duties by the carrier, you can simply forward the original bill along with proof of payment to Grant Fidelity to receive your money back.
Sales tax is the buyer's responsibility in the destination country. Grant Fidelity collect sales tax for all orders from Canada. If your order was fulfilled from Hong Kong, sales tax if not collected at time of order then it will be collected at the time of delivery by the courier. It's buyer's responsibility to pay sales tax in your residence country and we cannot refund such charges. Please calculate your purchase sales tax (= purchase price x your tax rate) - if the courier has collected more than the sales tax amount in your country/province, we will refund the difference to your account.
Please note that brokerage and duties are non-refundable if you choose to return the products later on.
Buyer is responsible for make themselves available for taking delivery:
Grant Fidelity reserves the right to choose the shipping carrier at our choice and provide a tracking number when it is available to the customers. It's the buyer's (customer) responsibility to make themselves available to sign for the delivery or arrange a family member to sign for delivery. All shipments with value over $100 will require signature upon delivery in order to avoid lost parcels.
If a buyer (customer) asks Grant Fidelity to ship their purchase with no signature required, couriers will simply leave your valuable purchase at your door step upon delivery. Neither the carrier nor Grant Fidelity will be responsible for lost parcels. It's buyer's risk when choosing no signature option. Please consider carefully before making such a request.
If a parcel is returned back to Grant Fidelity due to no one is available for taking delivery upon parcel arrival, or a buyer fails to communicate with the carrier to make alternative methods to take delivery resulting in a returned parcel, the item returned to Grant Fidelity will be treated as an un-authorized return and we reserve the right to deduct round-way shipping expenses plus re-stocking fees from the buyer's refund.
If you have further questions on the above shipping arrangements, please contact us.
How to Track a Shipment?
Small Air parcel shipped by Canada Post doesn't have live tracking number as express shipping. To check estimated delivery time for such parcels, please visit link below:
To track an express shipment parcel, please visit:
Please note that Canada Post can only accept a lost parcel claim after 45 days for shipping date. Please file your claim by that time with us if you still haven't received your parcel.
Postal Service in each country has its own rates for customs clearance - however, such a rate is usually much lower than private carriers.
3. DHL - Orders fulfilled from our Hong Kong warehouse are often shipped with DHL. The tracking number we provide to your Paypal email or in your order status update is the Warehouse Order Fulfillment number, not the DHL live tracking number.
Check your order status if it is shipped by DHL from Hong Kong, using the 'tracking number' we provided:
If you wish to track with DHL directly, use the tracking number obtained from SendfromChina.com, input it to the following page in 'shipper's Reference' and select the right date range:
4. FedEx: Our Las Vegas warehouse ship many orders with FedEx Ground for order destination in USA. FedEx can deliver to most USA locations in 2-4 business days. If you receive a tracking number called 'SMO from USA by FedEx' - it means the order will be shipped the same day or 2nd day. FedEx tracking number will only be available next day once the parcel is picked up from the warehouse.
The live FedEx tracking number is available upon email request. Due to the short delivery transit time, you probably will get the parcel before get the tracking number :)
5. Other shipping methods:?We ship orders from our Hong Kong warehouse with many custom courier services besides teh above mentioned for specific destination country.
All these orders, except untraceable shipping methods are used (usually the Postal Service), can be tracked at www.sendfromchina.com with the tracking number we provide to you at the time of order fulfillment.
If the tracking number is not activated yet, do not panic as this usually means the order has been shipped with others in bulk to the destination country first, then it will be assigned an individual tracking number for you trace it within your country.
6. Due to the high volume of orders we process each day, please kindly allow 2-3 days to track your parcel after you receive the tracking number from us. A tracking number is generated when shipping instructions are sent to the warehouse, who needs a day or two to get your order ready for courier pick up. Once the parcel is picked up, the tracking number will be activated.