"Hi-End, Not High Priced"

Product Returns and Refund:

The following policies are standard terms, similar to those at many other online businesess and brick-and-mortar retail stores. We try our best to make your purchase experience with Grant Fidelity easy, fast and beneficial to both parties.

Please fill out the Return Merchandise Authorization form for your return. This is a must-have for returning a product to Grant Fidelity. 

1) Grant Fidelity provides our customers the privilege to return a product within 30 days from the date of purchase. All returns or exchange on regular purchases (not on In-home Auditions) will be subject to re-stocking fee equal to 10% of the initial purchase price before tax and shipping charges. There is no return or exchange on vacuum tubes unless it is covered by warranty or specially authorized by Grant Fidelity. 

2) Customer is responsible for return shipping freight and brokerage fees, if applicable, with adequate insurance coverage for all returned products. Product must be packed with original packaging materials in "as new" condition. All manuals and accesssories are to be returned together with the product. All promotional items, gifts, buy-one-get-one-free items shall be returned too.  

3) We highly recommend that international return be shipped via Postal Service if the item is within postal weight / size limitation for you to avoid hefty customs brokerage fees typically charged by courier companies such as FedEx, UPS, DHL etc. Please correctly mark the return item as "Warranty Returned Goods" and get a return authorization from GrantFidelity before shipping. Failing to follow such a policy will result in Canadian re-import duties and taxes, which will be in turn deducted from the original purchase price when we process your refund. Grant Fidelity will not accept returned shipments without Grant Fidelity authorization. 

4) All refund is processed in 48 hours after the returned item is received by Grant Fidelity and examed for damages. If you used credit card to make your payment at purchase, there will be a 3.5% non-refundable credit card processing fee to be deducted from your refund. You may choose to use Paypal to make payment to avoid this non-refundable fee if you wish. 

Initial shipping charges to customer's address prepaid by Grant Fidelity will be deducted from the refund amount. Please note many products sold by Grant Fidelity comes with freight prepaid when you initially purchased them so the freight charges during checkout is shown as zero. Actual freight charges will vary greatly by destination and will be deducted from your payment when a product is returned.

Insurance (usually 1% of the purchase amount) on initial shipping is non-refundable when a product is returned. 

Grant Fidelity will waive our right to charge back the prepaid freight if a customer decides to permanently keep a purchased item after the 30-day return period. In this case, customers will receive a free shipping on their purchase. 

5) By placing a purchase order with Grant Fidelity either over the phone, through our webstore or via our Demonstrators, a customer is expressing his/her agreement to the above terms and conditions. 

Thank you for your business. We look forward to solving all return issues in a fair manner to both parties and continue servcing your future audio needs. 

Grant Fidelity