How to track my order?

Tracking instructions for carriers:  

1. Purolator is mostly used when we ship an order from Canada to an address within Canada and USA. We ship by Purolator Ground only. Tracking is at: http://www.purolator.com/   

2. Canada Post is mostly used for small air parcels worldwide and ground shipping to PO Box or APO/AEO.

Small Air parcel shipped by Canada Post doesn’t have live tracking number. To check estimated delivery time for such parcels, please visit link below:

https://www.canadapost.ca/tools/pg/manual/PGdeliverystds-e.asp

Please note that Canada Post can only accept a lost parcel claim after 45 days from estimated delivery date. Please file your claim by that time with your local post office and us if you still haven’t received your parcel.

Postal Service in each country has its own rates for customs clearance – however, such a rate is usually much lower than private carriers. We cannot expedite customs clearance – this is entirely out of our control so please allow sufficient time for your country’s governing agency to complete the clearance process.

3. DHL – Orders fulfilled from China are mostly shipped with DHL Express in Hong Kong.

If you wish to track with DHL directly, use the tracking number obtained from us, input it to the following page:

http://www.dhl.com/en.html

Tracking number for orders shipped as factory direct will be updated via Paypal once the parcel is moving with DHL Express. Please make sure you have up-to-date email address in your Paypal account and check your spam filter.

4.  Other shipping methods:

We occasionally ship orders from Hong Kong with custom courier services besides the above mentioned for specific destination country.

All these orders, except when untraceable shipping methods are used (usually the Postal Service), can be tracked at each carrier’s website with the tracking number we provide to you via your Paypal email.

If the tracking number is not activated yet, do not panic as this usually means the order has been shipped with others in bulk to the destination country first, then it will be assigned an individual tracking number for you to trace it within your country.

5. Due to the high volume of orders we process each day, please kindly allow 3 business days to track your parcel after you receive the tracking number from us. A tracking number sometimes is generated when shipping instructions are sent to the warehouse, who needs a day or two to get your order ready for courier pick up. Once the parcel is picked up, the tracking number will be activated.

Category: Shipping