Buyer is fully responsible for making themselves available for taking delivery by closely monitoring parcel movement with provided tracking number.
Grant Fidelity reserves the right to choose the shipping carrier at our choice, and will provide a tracking number as soon as it is available from carrier to the buyer.
It’s 100% the buyer’s (customer) responsibility to make themselves available to sign for the delivery or arrange a family member to sign for delivery. All shipments with value over $100 will require signature upon delivery in order to avoid lost or stolen parcels.
If a buyer (customer) asks Grant Fidelity to ship their purchase with no signature required, couriers will simply leave your valuable purchase at your door step upon delivery. Neither the carrier nor Grant Fidelity will be responsible for lost parcels. It’s buyer’s risk when choosing no signature option. Please consider carefully before making such a request.
If a parcel is returned back to Grant Fidelity due to no one is available for taking delivery upon parcel arrival, or a buyer fails to communicate with the carrier to make alternative methods to take delivery resulting in a returned parcel, the item returned to Grant Fidelity will be treated as an un-authorized return and we reserve the right to deduct round-way shipping expenses plus re-stocking fees from the buyer’s refund.