Shipping (5)
Most products sold from Grant Fidelity to consumers come with Freight Prepaid by Grant Fidelity.
Here is how it works:
When retail customer places an order on Grant Fidelity website, if the product listing shows “FREE shipping“, the item will be shipped with freight prepaid by Grant Fidelity – customer just needs to pay for the product price and applicable tax.
If a product is later on returned, the prepaid freight will be deducted from refund plus applicable re-stocking fee. This policy is to ensure there is no abuse of the free shipping privilege by any individual who only wishes to audition a product but without real intention to actually purchase the item.
This approach helps to keep our products price affordable to customers who are genuinely interested in purchasing our products, and ultimately benefit all real buyers.
Grant Fidelity is adopts Factory Direct Drop Shipping to allow more order fulfillment efficiency and less inventory handling cost for our customers.
Quality control will be done right at factory. All our website factory direct listing price includes drop shipping freight in the price, unless otherwise mentioned in the product listing page.
Tracking instructions for carriers:
1. Purolator is mostly used when we ship an order from Canada to an address within Canada and USA. We ship by Purolator Ground only. Tracking is at: http://www.purolator.com/
2. Canada Post is mostly used for small air parcels worldwide and ground shipping to PO Box or APO/AEO.
Small Air parcel shipped by Canada Post doesn’t have live tracking number. To check estimated delivery time for such parcels, please visit link below:
https://www.canadapost.ca/tools/pg/manual/PGdeliverystds-e.asp
Please note that Canada Post can only accept a lost parcel claim after 45 days from estimated delivery date. Please file your claim by that time with your local post office and us if you still haven’t received your parcel.
Postal Service in each country has its own rates for customs clearance – however, such a rate is usually much lower than private carriers. We cannot expedite customs clearance – this is entirely out of our control so please allow sufficient time for your country’s governing agency to complete the clearance process.
3. DHL – Orders fulfilled from China are mostly shipped with DHL Express in Hong Kong.
If you wish to track with DHL directly, use the tracking number obtained from us, input it to the following page:
Tracking number for orders shipped as factory direct will be updated via Paypal once the parcel is moving with DHL Express. Please make sure you have up-to-date email address in your Paypal account and check your spam filter.
4. Other shipping methods:
We occasionally ship orders from Hong Kong with custom courier services besides the above mentioned for specific destination country.
All these orders, except when untraceable shipping methods are used (usually the Postal Service), can be tracked at each carrier’s website with the tracking number we provide to you via your Paypal email.
If the tracking number is not activated yet, do not panic as this usually means the order has been shipped with others in bulk to the destination country first, then it will be assigned an individual tracking number for you to trace it within your country.
5. Due to the high volume of orders we process each day, please kindly allow 3 business days to track your parcel after you receive the tracking number from us. A tracking number sometimes is generated when shipping instructions are sent to the warehouse, who needs a day or two to get your order ready for courier pick up. Once the parcel is picked up, the tracking number will be activated.
Buyer is fully responsible for making themselves available for taking delivery by closely monitoring parcel movement with provided tracking number.
Grant Fidelity reserves the right to choose the shipping carrier at our choice, and will provide a tracking number as soon as it is available from carrier to the buyer.
It’s 100% the buyer’s (customer) responsibility to make themselves available to sign for the delivery or arrange a family member to sign for delivery. All shipments with value over $100 will require signature upon delivery in order to avoid lost or stolen parcels.
If a buyer (customer) asks Grant Fidelity to ship their purchase with no signature required, couriers will simply leave your valuable purchase at your door step upon delivery. Neither the carrier nor Grant Fidelity will be responsible for lost parcels. It’s buyer’s risk when choosing no signature option. Please consider carefully before making such a request.
If a parcel is returned back to Grant Fidelity due to no one is available for taking delivery upon parcel arrival, or a buyer fails to communicate with the carrier to make alternative methods to take delivery resulting in a returned parcel, the item returned to Grant Fidelity will be treated as an un-authorized return and we reserve the right to deduct round-way shipping expenses plus re-stocking fees from the buyer’s refund.
When you as buyer are receiving overseas factory-direct shipment originated from outside of your residence country, customs clearance process is required for importing and delivering an order to your destination address.
It’s buyer’s absolute responsibility to pay tax, duty and related fees charged by your government agency, in your residence country/province.
For Canadian buyers, please calculate your purchase sales tax (= purchase price x your local tax rate). If the courier has collected a total amount that is more than the GST/HST amount applicable in your province, please forward the tax bill from courier by .pdf file then we will refund the amount above your sales tax back to you via Paypal.
For outside of Canada buyers, couriers will collect tax / duty as per your country’s customs rules at time of customs clearance. We as a Canadian business cannot interpret foreign tax rules – please consult your local government regulations.
Please note that brokerage and duties / taxes are non-refundable in any circumstances. It is not possible for us to reclaim such amounts back once paid to government agency so they are non-refundable sunk cost.