Do you really offer ‘free shipping’?

Most products sold from Grant Fidelity to consumers come with Freight Prepaid by Grant Fidelity. Here is how it works:  When retail customer places an order on Grant Fidelity website, if the product listing shows “FREE shipping“, the item will be shipped with freight prepaid by Grant Fidelity – customer just […]

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What is Factory Direct Drop Shipping?

Grant Fidelity is adopts Factory Direct Drop Shipping to allow more order fulfillment efficiency and less inventory handling cost for our customers. Quality control will be done right at factory. All our website factory direct listing price includes drop shipping freight in the price, unless otherwise mentioned in the product […]

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How to track my order?

Tracking instructions for carriers:   1. Purolator is mostly used when we ship an order from Canada to an address within Canada and USA. We ship by Purolator Ground only. Tracking is at: http://www.purolator.com/    2. Canada Post is mostly used for small air parcels worldwide and ground shipping to PO Box or APO/AEO. Small Air parcel […]

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What if I am not available at time of delivery?

Buyer is fully responsible for making themselves available for taking delivery by closely monitoring parcel movement with provided tracking number.   Grant Fidelity reserves the right to choose the shipping carrier at our choice, and will provide a tracking number as soon as it is available from carrier to the […]

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What about customs duty, tax and brokerage fees?

When you as buyer are receiving overseas factory-direct shipment originated from outside of your residence country, customs clearance process is required for importing and delivering an order to your destination address. It’s buyer’s absolute responsibility to pay tax, duty and related fees charged by your government agency, in your residence […]

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